Ways To Improve Your Staff Communication In The Hotel Industry
In the hotel industry, you will find that success is driven by loyal and happy guests. It is crucial for a hotel to have an outstanding internal communication policy as this will give guests an excellent customer service experience. It is important for the staff to be proactive so that the needs and expectations of the guests are heard and taken care of with success.
According to Patrick Imbardelli- one of the most successful hoteliers in the USA hotels that work on their staff communication so that guests and customers feel welcomed and wanted each time they walk into the hotel. This endeavor should not only be for the first time but it should be a consistent effort for the hotels each and every time the guests walk in. This will ensure that they get the best reception and welcome they deserve for their needs. Patrick Imbardelli says that there are several hotel managers that believe that training is a one-time affair but this is not true. With regular workshops and training workshops the employees are able to deploy the best practices in the hotel. They also give the employees to voice their opinions and address issues and concerns that arises in the day to day functioning of the hotel. It is important for you to ensure that this is catered to with success if you are looking for a consistent incoming of repeated customers .
Patrick Imbardelli further adds that if you start sharing the management goals, figures of revenue and other relevant information with the staff of the hotel, they will become more involved in the work. This also improves their levels of productivity as they feel wanted in the organization. They will strive hard to communicate better so that more and more guests and customers walk in.
The volume of online data for employees and customers are increasing day by day. More and more staff also are resorting to online knowledge bases to find out more about the company and its functioning. In this way, it is possible for the hotel and its staff to rake in more revenue as the staff is well informed and there is less escalation of issues. The staff are able to resolve concerns and issues with success.
Patrick Imbardelli says that internal communication boards also play an integral role in spreading messages and the sharing of information among the staff. In this manner, it is simple for everyone to be informed and on the same lines when it comes to knowledge and information. With the aid of this knowledge the hotel is also able to get competitive advantage in the industry.
Patrick Imbardelli has been instrumental in the growth and development of one of the best luxury hotel chains in the world- The Pan Pacific Group of Hotels. He has led the expansion of this hotel chain and has been responsible for all the international awards won by it. He is one of the best hoteliers in the world loved and respected for his wisdom and knowledge!