Needs Of The Customer via A Customer Care App
As it is rightly said the hardest of customer to deal with, turn out to be the greatest source of learning!
But have you ever thought about how we can make the entire progress of catering to the needs of the customer via a Customer Care app or Customer Care number India as smooth as silk!
Usually after waiting and hearing the dial tone for ages and constantly concentrating on complicated dial codes the customer, who is fed up of the robotic scripted voice finally hears a human voice. Thus, from irritation to anxiety, every bit of negative emotion is high. But here again we have some tips and tricks to ease the tension for not just the consumers but those who are working with customer care application and toll free customer care numbers, India.
Never say Never!
Well the negativity is of no help! The customer ringing the customer care number India or trying to connect with the company via customer care app would never want to be put across a straight negative answer, rather they would prefer the words to be more positive even if the convey the same message.
For instance, “No, we would not deliver in before three weeks.” is extremely negative whereas when the person on the other side of the customer care number says, “Ma’am, we would try to deliver it as soon as possible but it might take us about three weeks. But we will do our best!” the customer would be much calmer and would feel cared for.
One must always remember to make the customer feel that the Customer care app or Customer Care number is doing their best to help them!
What do the when the person working for customer care number India says he doesn’t know what to do? The customer would be annoyed to another level! The reaction being if not the customer care person then who would know how to help!
In such scenarios all the customer care department handling apps or number have to do is ensure their customer that they would find a solution and get back immediately! “I shall find it out and get it to you!” should be the attitude embedded in us!
How about when after dialling to the customer care number India one feels that the only reason they pick up was to divert our call to another individual. Maybe it is for the good of the customers but the first thought that crosses the mind of the customers that he is going to be passed on and connected to various people working for that customer care helpline number and heap of misfortune has fallen and would crush them!
Well in such times the best thing to do to keep things nice and smooth is to make the customer call being passed and to believe and know that the person you are transferring their call to can solve their problem in the best possible way!
Thus, if working with customer care app or number is on your mind then maybe these tricks and tips can make your job silky smooth!